Organizations will focus more on customer needs
With the crisis caused by the novel coronavirus, certain changes are also occurring at the level of organizations, some being forced to shrink their staff, others to develop new technologies to keep them connected with the clients. So from now on, companies will focus more on the client needs, but also on the employees who really deserve to work in that organization.
“People will discover that their coworkers and employees have talents that are relevant – even vital – to keep the company operating. It’s up to employees to make the case, post-virus, that their employers should invest in additional training and skills development to develop the abilities that came to the fore in the crisis. And it’s on companies to extract strategic value from how people rose to the occasion,” said Joanne Cleaver, author of The Career Lattice and a consultant and trainer.
